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  while ($making_other_plans) { life(); }
  location('ipsstb', 'system_admin', 'web_hosting_provider_frustration');

 For Web Designers 2021-05-19 14:52:21 UTC Mail Delivery Problems? 

Tuesday, May 21 2013

More Web Hosting Frustrations: Solved

About four months ago I wrote about some web hosting frustration I was enduring that was resolved in part by moving from one outfit to another. In discussion with my client then, I explained that my perspective of web hosting providers is that they're like white athletic socks — when you get tired of them falling down, you get new. They'll be great for a while, but it's just a matter of time before they're falling down. I could be jaded by too many unsatisfactory experiences with too many web hosting providers.

I recently acquired a new client who was tired of their web host falling down all the time. The web hosting provider in question is the one that the client from January moved to in order to escape frustration. Yes indeed, web hosting providers are like white athletic socks.

My new client won't be frustrated with web hosting providers any more. They've moved to a dedicated server and contracted with me to provide remote system administration services. Their new machine is tailored to their specific needs, and I'm monitoring every service and system parameter that supports the server's critical mission, 19 separate parameters in all.

The dedicated server provider they've selected is a very good one, and I've no beef with them at all. They, too, provide service monitoring similar to what I offer, with one important exception: My system monitors vital functions that are not internet accessible. Whereas most similar systems will alert someone if, say, a mail server stops talking to the network, mine goes deeper. I monitor the virus scanner and the greylist daemon, neither of which is internet-connected, either of which will stop mail delivery cold if it should fail. And I monitor the depth of their mail server's queue, as if there are too many undelivered messages hanging around the queue it's an indication of possible problems. I also monitor the software firewall and the intrusion detection/prevention system, so that if either goes down I'll know of it straight away. I've got another monitor on the database server, which is not internet accessible, because without the database their e-commerce web site is technically online but it's going to serve nothing but error messages to site visitors.

And then, just for good measure, I check their IP addresses and domain names every four hours against the most widely used publicly accessible blacklists. This client doesn't rely upon promotional email campaigns, or I'd do even more.

Web hosting provider frustrations solved. They end up paying me just a tad more than they'd pay for the dedicated server outfit's "managed" service with system monitoring, but they get a lot more. They won't ever have to call me up because some problem that takes out their web site is going undetected.

The way I figure it, it's better to be boogie shoes than white athletic socks.

→ committed: 5/21/2013 21:00:12

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