Perl Programmer/Consultant
Remote System Administrator
Free Software
... contact me
 
  while ($making_other_plans) { life(); }
  location('ipsstb', '2014', '07', 'index');

 For Web Designers 2017-01-25 08:59:55 UTC Mail Delivery Problems? 

Friday, July 25 2014

Todoist, GTD, and Inbox Zero

I'm big on keeping my world in order. I want my email inbox to be empty every time I finish processing my mail, and I want all of my upcoming tasks to be committed to some trustworthy application that will keep track of them so I don't have to. That's one of the principles of David Allen's Getting Things Done, but it's something I started doing long before he wrote the book.

I developed my own version of GTD in the 1980's when I inherited the highly dysfunctional service department of an electronics manufacturer. It was explained to me by my employer's production manager thusly: "Service is an evil, a necessary evil". I was shocked to hear that, but soon came to understand why it was seen as a necessary evil within the company. The department was chaotic in just about every way, left behind a trail of dissatisfied customers, and had never in the company's history operated at a profit. I brainstormed a system to bring order to the chaos and transparency to the opacity, implemented as a handful of manila folders and a magnetic whiteboard. There were, of course, many other changes required, but the core of the system consisted of the folders and whiteboard. Proving out my perception that we had good people on staff, within a few months we had nothing past due in our repair queue, our efficiency was greatly increased, and our turnaround time greatly decreased. The technicians were happier, too, because our system was predictable, easy to live with, and drove away the unreasonable time pressures that had been a constant. At the close of the fiscal year the CEO dropped by to congratulate me for being the first one in the company's 20 year history to manage the service department profitably.

Tangentially, turning the service department around proved to be the key to making customer win-backs, too.

There's more ...

→ committed: 7/25/2014 23:00:00

[ / technology / miscellany] permanent link

Comments: 0    Trackbacks: 0

   
Save the Net

Creative Commons License

Project Honeypot Member

 
July 2014
Mon Tue Wed Thu Fri Sat Sun
 
     

By Month:

By category:

Feeds:

Served to 54.159.252.103:44023 at 08:59:55 GMT on Saturday, February 25, 2017.

return(0.4780);